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OPS · Use Case Study

Operations

Run multi-step operational playbooks unattended, with full audit trails.

Replace brittle RPA and Jira shuffle with reasoning agents that execute playbooks across ticketing, IT, and operational systems — and prove every action.

Scope a OPS pilotSee the runtime →

01 · Baseline

The coordination tax, measured.

Pre-agent metrics captured across operations workflows during the Phase 01 read-only observation window.

Avg incident MTTR

0 min

Sev-2, manual runbook execution

Runbook coverage

0%

Of known incident classes

Toil per engineer

0 hrs/wk

Internal SRE survey

02 · Architecture

How the agent core integrates.

Bounded actuation framework wraps every tool. No raw access — typed surfaces, scoped credentials, policy-bound writes.

  1. 01

    Tooling fabric

    PagerDuty, Jira, ServiceNow, Kubernetes, GitHub — exposed as typed tools with scoped credentials.

  2. 02

    Playbook compiler

    Markdown runbooks compiled into bounded action graphs with explicit pre/post conditions.

  3. 03

    Verify phase

    Agent checks system state post-execution; auto-rollback on contract violation.

03 · Outcomes

Steady-state, after Day 60.

Measured against the Phase 01 baseline. Every number is reconciled by the same audit fabric your CISO already trusts.

MTTR

0 min

−87% vs. baseline

Runbook coverage

0%

Codified + governed

Engineer toil

−0%

Reinvested into platform work

04 · Rollout

60 days. Three milestones.

Reversible at every step — rollback in < 60s.

  1. Phase 01

    Days 1–20

    Read-only observation

    Agent senses, plans, and shadows live traffic. Zero write surface. Baseline metrics captured.

  2. Phase 02

    Days 21–45

    Supervised execution

    Every action drafted by the agent, 1-click human approval, immutable audit trail signed off.

  3. Phase 03

    Day 46+

    Bounded autonomy

    Full Observe → Decide → Execute → Verify loop. HITL retained only on high-risk thresholds.

Governance

Controls shipped with this workflow.

Aligned to OWASP Agentic Top 10 (2026) and ISO 42001.

  • Blast-radius limits
  • Production change windows
  • Stop-button rollback < 60s
  • Postmortem auto-draft
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90-minute discovery workshop

Map this study to your OPS stack.

We baseline your workflows, walk the 60-day staircase, and leave you with a deployment plan — not a pitch deck.

Book workshopCompliance matrix →
SOC 2 Type II — Aligned
ISO 27001 + 42001 — Aligned
EU AI Act Art. 12 — Aligned
OWASP Agentic 2026 — Aligned